How does Return Policy Work?

General Policy:

You (Customer) should send the products through any of the reputed couriers within 3 days from the date of confirmation.

Always write ‘not for sale or ‘Defective good return’ on the cover while sending us the products.

Please inform us about the returning of the product to us at infomusheco.com and by calling/WhatsApp us on 9891136261 mentioning your ORDER ID.

The products being returned should be returned in the ORIGINAL CONDITION along with TAGS and PACKING.

If upon receipt, we found that the product is USED, WASHED, ALTERED, or is not in ORIGINAL FORM, no refund or exchange or return is accepted.

Return of goods that are custom-made, pre-stitched, or prepared as per your specific order will not be accepted.

Note:- All customized/discounted (Sale) articles are not entitled to any exchange or refund.

Exchanges:

If you want to make an exchange, let us know. 

Call our customer support number +91 9891136261/ +91 8447836261 or return via Email :- [email protected] / My Accounts/ My Orders page.

Please note that you need to take care of the return shipping costs.

Your price is guaranteed In the event your purchase was made during a sale, you are still eligible to purchase your exchange item for the price you paid at the time of the original purchase.

 

Clearance! Items cannot be returned or exchanged.

Note:- All customized/discounted (Sale) articles are not entitled to any exchange or refund.

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Frequently Asked Questions (FAQs)

• Q. I received a defective/damaged item, can I get a refund?

In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to have any manufacturing defect, we will process the refund. Customers will get the refund through a bank transfer or payment gateway. In case, you have paid by COD, the refunds are made via bank transfers only.

Note:- All customized/discounted (Sale) articles are not entitled to any exchange or refund.

• Q. I received the wrong item, how can I return it?

In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund in 3 working days.

Please note that you need to take care of the return shipping costs.

Note:- All customized/discounted (Sale) articles are not entitled to any exchange or refund.

• Q. When are 'Returns' not possible?

There are a few certain scenarios where it is difficult for us to support returns:

1. Return request is made outside the specified time frame, of 3 days from delivery.

2. Product is customized, used, damaged, or is not in the same condition as you received it.

3. Specific categories like innerwear, socks, eatables, personal care, cosmetics, fragrances and clothing freebies, etc.

4. Defective products which are covered under the manufacturer's warranty.

5. Any consumable item which has been used or installed.

6. Products with tampered or missing serial numbers.

7. Anything missing from the package you've received including price tags, labels, original packing, freebies, and accessories.

8. Fragile items, hygiene-related items.

Note:- All customized/discounted (Sale) articles are not entitled to any exchange or refund.

• Q. I have changed my mind; can I return what I have bought?

If you change your mind before receiving your item, just call us to cancel your order and we will process the refund along with any shipping fees applied. If you wish to return the item after receiving it, you have up to 3 days to return them, keeping the below rules in mind:

1. The item is not on the Non-Returnables list.

2. You can’t return Clearance Items clearly marked as non-returnable.

Customers will get a bank refund or refund via payment gateways if they have paid through Debit/Credit card or net banking. In case, you have paid by COD, the the refunds are made via bank transfers only.

Note:- All customized/discounted (Sale) articles are not entitled to any exchange or refund.

• Q. Can I return Clothing & Fashion accessories?

A. You can return any Clothing item or Fashion accessory within 3 days in the same condition you received and in the original box and/or packaging intact, as long as the item is:

1. not listed in the Non-Returnable List.

2. not Clearance Items clearly marked as such.

3. in the same condition as received and with the original packaging box and tags attached

Note:- All customized/discounted (Sale) articles are not entitled to any exchange or refund.

• Q. What are the items that cannot be returned?

The items that can not be returned are:

1. Clearance items clearly marked as such and displaying a No-Return Policy

2. When the offer notes state so specifically are items that cannot be returned.

3. Items that fall into the below product types-

Eatables

Socks

Caps

Scarves

Books

Swimwear

Cosmetics

Beauty & Fragrances

Hosiery

Also, any consumable items that are used or installed cannot be returned. As outlined in consumer Protection Rights and concerning the section on non-returnable items.

Note:- All customized/discounted (Sale) articles are not entitled to any exchange or refund.

Q. Can I return my item after 3 days?

There may be situations in which you were not able to return items within the 3 days, in such cases please contact our Customer Service Team (9891136261). Complaints are handled on a case-by-case basis. However, all acceptable returns as per Consumer Protection Laws will honor the outlined duration.

Note:- All customized/discounted (Sale) articles are not entitled to any exchange or refund.

• How can I receive a refund if I paid by Credit Card?

If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement depending on the individual’s bank process.

Note:- All customized/discounted (Sale) articles are not entitled to any exchange or refund.

• Q. I paid through Cash on Delivery, how will I receive a refund for my item?

If you have paid through Cash on Delivery (COD), the money would be refunded through bank transfer only.

Note:- All customized/discounted (Sale) articles are not entitled to any exchange or refund.

• Q. I lost the Original Packing in which I received the item, how can I still return it?

We accept return of item only if it is in an unopened, original box and/or packaging intact with all labels and barcodes on it, however in this case, please contact our Customer Service Team (+91 9891136261)

Note:- All customized/discounted (Sale) articles are not entitled to any exchange or refund.

• Q. Who pays for the shipping charges when I return an item?

Please note that you (customers) need to take care of the return shipping costs.

Note:- All customized/discounted (Sale) articles are not entitled to any exchange or refund.